Bon Voyage

Welcome aboard your Sultan Pak flight! Our dedicated team, both at the airport and in-flight, is committed to making your journey safe, comfortable, and enjoyable.

Below is important information regarding baggage allowances, fees, ticket refunds, and exchanges. Should you have any questions about your travel arrangements, please feel free to reach out to us.

Check-in Information:

  • Domestic Flights: Check-in opens 2.5 hours before departure and closes 45 minutes prior.
  • International Flights: Check-in opens 4 hours before departure and closes 90 minutes prior.
  • Guests must check in at least 2 hours before the scheduled departure time.

Carry-On Baggage Allowance:

  • Limit: 1 carry-on bag per guest
  • Size: 22 x 15 x 8 inches (total dimensions: 45 inches)
  • Weight: Max 7 kg (15 lbs)

Checked Baggage Allowance:

  • Economy Xtra: 1 checked bag (up to 30 kg) per adult or child
  • Economy Flexi: 1 checked bag (up to 20 kg) per adult or child
  • Economy Value: No free checked baggage allowance
  • Weight Limit: Max 30 kg per bag
  • Size Limit: Max dimensions (L+W+H) = 54 inches

Lost/Damaged Baggage Compensation:

  • International Flights: Compensation up to $20 USD per kg
  • Domestic Flights: Compensation up to PKR 500 per kg

Prohibited Items in Baggage:

  • Oxidizing materials, radioactive substances, poisons, infectious materials, flammable solids, explosives, firearms, fireworks, corrosives, pressure pack cans, flammable liquids, compressed gases, and other hazardous materials.

Ticket Changes:

  • Guests must pay the change fee shown on their e-ticket, in addition to any fare difference. The same fare is not guaranteed, and exchanges are only allowed for the same sector. Change fees apply per guest.

Ticket Refunds:

  • Guests must pay the refund fee displayed on their e-ticket. A valid NIC must be provided for all refunds.

Ticket Expiration:

  • Tickets expire 30 days after the flight date. Expired tickets hold no value and cannot be refunded, canceled, or changed.

Limited Liability:

  • The airline’s maximum liability for denied boarding, delays, or canceled flights is limited to the ticket price paid.

We wish you a pleasant journey with Sultan Pak!